Upon purchasing from our Dermal Resolutions products, your order will be sent via Sendle for all residential & business address', and via Australia Post for all P.O.Boxes.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Please note, some products are not physically in our boutique & will be ordered upon order placement. These may incur an extended processing time of 4-7 business days.
You are required to provide us with a complete & accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Our shipping fee is $10 & complimentary for orders over $150.
Dermal Resolutions has made minimal waste a part of our brand mission, therefore we do not include printed invoices in any of our orders shipped. We provide electronic emailed invoices & we ask you, please consider the environment before printing.
Dermal Resolutions proudly uses Hero Packaging padded mailers,
Our compostable mailers, fondly known as HEROBUBBLEs (padded shipping bags), are used to ship our products to customers. Unlike traditional shipping mailers, these are NOT made from plastic. HERO mailers are made from mostly plant-based materials such as PLA and a certified compostable material called PBAT.
Read further about Hero Packaging
We ship via Australia Post & Sendle, an Australian-based carbon neutral company.
All delivery time frames are an estimate only; 3-5 days within METRO areas & up to 15 days for regional. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends & public holidays.
Once your order has been fulfilled you will receive an email from us providing tracking details.
If Sendle collects your item from our studio, Sendle will notify you by email & you may actively track your delivery.